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Master the basics of IT support

Businesses, nonprofits, school systems, and government organisations all rely on technology, but computers break, systems fail, phones die. And when that happens, they need experts to fix them. Looking for a free opportunity to learn how to master the basics of IT support at your own pace? Subscribe now and learn online on the Coursera platform, with the guidance and support of BeCode.

Is this training for me?

Through this online training program, we aim at helping everyone, especially those who make up the workforce of today and those that will drive the workforce of tomorrow, grow their skills, careers, and businesses.

If setting up computers, overseeing computer systems, and debugging whenever a problem arises, seems to be something for you, then this is definitely the digital journey that you want to embark on!

How can I apply?

1. Fill in the application form 

Fill in this fun application form that will enable us to get to know you a bit better. There’s no trick here. Just be as you are!

2. Come and meet us 

Once you have filled in the application form, we will invite you to come and meet us in an online session. The perfect opportunity to find out a bit more about your motivation and to provide you with the necessary information to enroll.

Training program



This module aims at preparing you for a role as an entry-level IT-support specialist by introducing you to the world of information technology: computer hardware, the Internet, computer software, troubleshooting and customer service.


  • Understanding how the binary system works.
  • Assembling a computer from scratch.
  • Choosing and installing an operating system.
  • What’s the Internet, how does it work, and what is its impact on the modern world.
  • How applications are created and how they work under the hood of a computer.
  • Utilizing common problem-solving methodologies and soft skills in an Information Technology setting.



This module covers the fundamentals of modern networking technologies and protocols and gives an overview of practical applications and network troubleshooting.


  • Computer networks in terms of a five-layer model.
  • Understanding standard protocols involved with TCP/IP communications.
  • Network troubleshooting techniques and tools.
  • Network services such as DNS and DHCP.
  • Basics of cloud computing and storage.



Through a combination of video lectures, demonstrations and hands-on practice, you’ll learn the main components of an operating system and how to perform critical tasks such as managing software and users, and configuring hardware.


  • Navigating through Windows and Linux filesystems.
  • Setting up users, groups and permissions for account access.
  • Installing, configuring and removing software on Windows and Linux.
  • Configuring disk partitioned and file systems.
  • Understanding and managing system processes.
  • Working with system logs and remote connection tools.
  • Troubleshooting common issues.



During this module, you’ll be introduced to the infrastructure services that keep organizations up and running. You’ll first dive into cloud infrastructure setups, to, later on, learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. At last, you’ll pick up on how to recover your organization’s IT infrastructure in case of a disaster.


  • Best practices for choosing hardware, vendors and services.
  • Infrastructure services and how to manage them.
  • Working with cloud environments.
  • Managing computers and users.
  • Choosing and managing tools.
  • Backing-up data and knowing how to recover it.
  • Utilizing systems administration knowledge to plan and improve processes for IT environments.



This module introduces you to the threats and attacks that you might face and the ways they can show up. You’ll learn about encryption algorithms and how they are used to safeguard data, to later focus on the three A’s of information security: authentication, authorization and accounting. You’ll also dive into network security solutions such as firewalls and wifi encryption opportunities.


  • How encryption algorithms and techniques work, as well as their benefits and limitations.
  • Various authentication systems.
  • Differences between authentication and authorization.
  • Evaluating potential risks and ways to reduce it.
  • Securing a network.
  • Helping others grasp security concepts and protect themselves.

Career paths

Help desk technician

Help desk technicians provide technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software.

Systems analyst

System analysts use computers to design new IT solutions, modify, enhance or adapt existing systems and integrate new features or improvements in order to improve business efficiency and productivity.

Support specialist 

IT support specialists provide organizations with IT support to optimize operational efficiency. They are responsible for resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Database administrators

Database administrators are responsible for accurately and securely using, maintaining and developing computerized databases within a wide range of public and private sector organizations.

IT technician

IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems.

Computer user specialist

Computer user specialists help individual employees work through computer problems. They ask questions to diagnose a computer problem, and then walk users through steps to resolve the issue.

Why should I embark on this journey?

  • Once the different learning paths are successfully completed, you’ll obtain the precious Google IT Support Professional Certificate.
  • The course is taking place 100% online.
  • Enroll immediately and start learning at your own pace.
  • No degree or prior experience required.
  • By focusing 5 hours every week on completing this module, you should be able to finish the journey in 3 months.
  • The courses are given in English accompanied by subtitles in a variety of languages: Arabic, French, Portuguese (European), Italian, Portuguese (Brazilian), Vietnamese, German, Russian, Spanish.

With the support of BeCode

As processing material taught online is not always easy, we want to take on this challenge with you! By enrolling for this online training path, you’ll not only be part of our community of learners following this course, you’ll also be invited to bi-weekly touchpoints where you can fire off your questions, concerns or problems to our coaches. And if all this wasn’t enough, BeCode offers you this unique learning experience for free, saving you a large sum every month.

Our partners

This course is powered by INCO Academy – Work in Tech, supported by and made available on Coursera.

Contact us

Houria Toulni

Houria Toulni